Work History
SAP Associate Consultant — PwC
Aug 2025 – Present
- Supported enterprise clients in SAP implementation, configuration, and production issue resolution across core business modules
- Earned SAP certifications while delivering hands-on solutions for client-specific workflows and system integrations
- Built AI-assisted tooling for the team, including meeting intelligence agents that capture context, summarize discussions, and surface follow-up actions to improve delivery velocity
Data Scientist — Santander
Sept 2024 – Aug 2025
- Developed machine learning models to improve service quality across ATM and branch cashier operations
- Extracted and analyzed social media signals to identify recurring customer complaints about in-branch experiences, then translated findings into actionable service improvements
- Built predictive models to flag clients at higher risk of debt default, supporting earlier intervention strategies
Data Analyst — Instituto Nacional Electoral (INE)
Jan 2024 – Sept 2024
- Organized and managed warehouse operations by designing digital validation workflows across multiple checkpoints
- Reduced process redundancy by 30% and improved overall warehouse efficiency by 55%
- Combined operational management with hands-on development of internal tools to support data quality and traceability
Growth Specialist (Intern) — DiDi
Jul 2022 – Jun 2024
- Supported growth initiatives through data-driven analysis of user behavior, market trends, and operational performance
- Built Python automations that accelerated recurring analytics and reporting workflows
- Led a team of interns across data analytics and machine learning projects tied to growth decision-making
Volunteer — AFS Intercultural Programs
2016 – 2018
- Mentored international students from Japan and Europe during their integration into life in Mexico
- Helped participants navigate cultural adaptation, language barriers, and day-to-day challenges in a new environment
- Co-organized intercultural events that connected exchange students with local communities and promoted cross-cultural exchange
